The Shoreline landing page is your starting point for creating and managing your projects and cases. The video below walks you through the main features available.
How do I log in to Shoreline?
To log in to Shoreline, enter your email address and password on the login page.
If you forget your password, you can click on Forgot password. This will open a new page where you can enter your email to request a password reset.
If you have any trouble, you can get assistance by clicking Get assistance at the bottom of the web page.
How do I log out of Shoreline?
You can log out by clicking the Log out icon.
What can I do in my user profile?
From your user profile, you can update your account name, change your password, and view your subscription expiry date.
How do I update my password or change my account name?
To update your password:
- Click on your name or email address in the top bar to open your user profile.
- In the Change password section, enter your current password.
- Enter a new password and confirm it in the corresponding fields.
- Click Save.
To change your account name:
- Click on your name or email address in the top bar to open your user profile.
- In the Basic information section, edit your first and last name.
- Click Save.
How do I manage team settings?
In team settings, you can review and update access permissions for your team members across Design, Construction, and O&M modules.
To update team access:
- Click Team settings in the navigation menu.
- Select the team member whose access you want to update.
- Adjust their permissions for the relevant modules.
- Click Save.
How do I access documentation and support?
Access support documentation by clicking Support & Documentation in the top toolbar. Quick search the documentation or contact support directly using the help icon at the bottom left of the page.
Notifications
The notification centre (bell icon) displays alerts related to case errors and other important updates. Click the bell icon in the top bar to view your notifications. You can click on an individual notification to go directly to the relevant case.