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Shoreline mobile app - User guide & feature reference

## Overview

The Shoreline Mobile App is your comprehensive field companion for wind energy operations. Designed specifically for technicians and field workers, this mobile application puts powerful work management tools right in your hands. Whethecr you're executing work orders, tracking time, managing inventory, or completing safety checklists, the Shoreline app streamlines your daily operations and keeps you connected to your team.

## Table of Contents

1. [Getting Around the App](#getting-around-the-app)
2. [Your Profile & Settings](#your-profile--settings)
3. [Managing Daily Activities](#managing-daily-activities)
4. [Working with Work Orders](#working-with-work-orders)
5. [Time Tracking & Timesheets](#time-tracking--timesheets)
6. [Inventory Management](#inventory-management)
7. [Checklists & Safety Procedures](#checklists--safety-procedures)
8. [Working Offline](#working-offline)
9. [Notifications & Communication](#notifications--communication)
10. [Frequently Asked Questions](#frequently-asked-questions)

## Getting Around the App

The Shoreline Mobile App is organized into five main sections, accessible through the tabs at the bottom of your screen. Each section is designed to help you accomplish specific tasks efficiently.

### Main Navigation Tabs

#### 📋 Activities
Your central hub for daily work management. Here you can:
- **View your daily activities** organized by date
- **See team activities** vs. your personal assignments
- **Register time** spent on different tasks
- **Create new activities** when needed
- **Track progress** on ongoing work
- **Navigate between dates** using the calendar view

**Quick Actions:**
- Tap the **+** button to create a new activity
- **Swipe left** on any activity for quick actions (time entry, delete)
- Use the **filter toggle** to switch between "All activities" and "My activities"

#### ⏰ Timesheets
Manage your time reporting and approvals:
- **View all your timesheets** with status indicators
- **Create new timesheets** for specific date ranges and personnel
- **Submit timesheets** for supervisor approval
- **Edit draft timesheets** before submission
- **Track approval status** (draft, submitted, approved, rejected)

**Timesheet Statuses:**
- **Draft**: Still being edited
- **Submitted**: Sent for approval
- **Approved**: Accepted by supervisor
- **Rejected**: Needs revision (can be unlocked for editing)

#### 🔧 Work Orders
Access and execute your assigned work:
- **Browse assigned work orders** with priority and status
- **View detailed instructions** and requirements
- **Complete tasks step-by-step** with guided workflows
- **Manage inventory** needed for each job
- **Execute checklists** and safety procedures
- **Update progress** and completion status

**Work Order Information:**
- Job descriptions and requirements
- Scheduled dates and estimated duration
- Assigned personnel and contact information
- Required tools and materials
- Safety considerations and procedures

#### 🔔 Notifications
Stay informed with important updates:
- **System notifications** about app updates or maintenance
- **Work assignments** and schedule changes
- **Approval notifications** for timesheets and requests
- **Safety alerts** and important announcements
- **Reminders** for upcoming deadlines or tasks

#### 👤 Profile
Manage your account and app preferences:
- **View personal information** and contact details
- **Adjust app settings** and preferences
- **Access help and support** resources
- **Log out** securely
- **Sync data** manually when needed

### Common Interface Elements

**Plus (+) Button**: Found throughout the app for creating new items
**Search & Filter Icons**: Usually in the top-right corner for finding specific information
**Swipe Actions**: Swipe left on list items for quick actions like edit or delete
**Bottom Sheets**: Pop-up panels from the bottom for detailed forms and actions

## Your Profile & Settings

### Personal Information
Your profile contains important information that helps identify you in the system:
- **Name and contact details**
- **Employee ID or external ID**
- **Role and permissions** within your organization
- **Team assignments** and supervisor information

### App Settings
Customize your experience:
- **Notification preferences**: Choose which alerts you want to receive
- **Language settings**: Select your preferred language (if multiple options available)
- **Sync preferences**: Control when the app synchronizes data
- **Display options**: Adjust how information is shown

### Permission Levels
Your account permissions determine what you can do in the app:
- **View permissions**: What information you can see
- **Edit permissions**: What you can modify or update
- **Create permissions**: Whether you can create new work orders, activities, etc.
- **Delete permissions**: Ability to remove items (usually restricted)
- **Approval permissions**: Authority to approve timesheets or other submissions

### Getting Help
From your profile, you can access:
- **User guides and documentation**
- **Contact information** for technical support
- **FAQ section** for common questions
- **Feedback options** to report issues or suggest improvements

## Managing Daily Activities

Activities are the building blocks of your daily work. They represent specific tasks, jobs, or time periods that you need to track and manage.

### Viewing Activities

#### Calendar Navigation
- **Daily view**: See all activities for a specific date
- **Week navigation**: Use arrows to move between different days
- **Today button**: Quickly return to the current date
- **Activity indicators**: Visual cues showing activity status and progress

#### Activity Types
- **Personal activities**: Tasks assigned specifically to you
- **Team activities**: Shared work involving multiple people
- **Work order activities**: Tasks linked to specific work orders
- **Administrative activities**: Meetings, training, travel time

#### Activity Information
Each activity shows:
- **Activity name** and description
- **Start and end times** (if scheduled)
- **Associated personnel** and team members
- **Status indicators** (planned, in progress, completed)
- **Time spent** and remaining estimates
- **Location information** when relevant

### Creating Activities

#### When to Create Activities
- **New work assignments** not yet in the system
- **Unplanned tasks** that arise during your workday
- **Administrative time** like meetings or training
- **Travel time** between job sites

#### Activity Creation Process
1. **Tap the + button** in the Activities tab
2. **Enter activity details**:
- Activity name (clear, descriptive title)
- Description (optional but helpful)
- Start and end dates/times
- Location (if applicable)
3. **Assign personnel** (yourself and others as needed)
4. **Set priority level** if required
5. **Save the activity**

### Time Registration

#### Methods of Time Tracking
- **Manual entry**: Enter start and end times after work completion
- **Real-time tracking**: Start and stop timers during work
- **Quick entry**: Use predefined time blocks for common tasks
- **Bulk entry**: Add multiple time entries at once

#### Time Entry Process
1. **Select an activity** from your list
2. **Choose "Register Time"** or tap the time icon
3. **Enter time information**:
- Start time (when you began work)
- End time (when you finished)
- Or total duration if preferred
4. **Add remarks** describing what was accomplished
5. **Save the time entry**

#### Time Entry Best Practices
- **Be specific** in your time descriptions
- **Enter time regularly** rather than waiting until the end of the day
- **Include break time** appropriately
- **Note any interruptions** or delays
- **Review entries** for accuracy before submitting

### Activity Status Management

#### Status Options
- **Planned**: Activity is scheduled but not yet started
- **In Progress**: Currently working on this activity
- **Completed**: Activity has been finished
- **On Hold**: Temporarily paused (with reason)
- **Cancelled**: Activity no longer needed

#### Updating Status
- **Automatic updates**: Some statuses change automatically based on time entries
- **Manual updates**: Change status through the activity detail screen
- **Bulk updates**: Update multiple activities at once when possible

### Team Collaboration

#### Viewing Team Activities
- **Toggle to "All activities"** to see team assignments
- **Filter by person** to see specific team member's work
- **View shared activities** where multiple people are assigned

#### Communication
- **Activity comments**: Add notes that team members can see
- **Status updates**: Keep team informed of progress
- **Handoff procedures**: Clear notes when passing work to others

## Working with Work Orders

Work orders represent formal job assignments with specific requirements, procedures, and deliverables. They provide structure and documentation for your field work.

### Understanding Work Orders

#### Work Order Components
- **Basic information**: Title, description, priority level
- **Scheduling**: Start date, end date, estimated duration
- **Personnel**: Who is assigned to complete the work
- **Location**: Where the work will be performed
- **Requirements**: Tools, materials, safety considerations
- **Tasks**: Specific steps to complete
- **Checklists**: Safety and quality procedures
- **Inventory**: Materials needed and consumed

#### Work Order Status
- **Assigned**: Work order has been given to you
- **In Progress**: Work has begun
- **On Hold**: Temporarily stopped (awaiting parts, weather, etc.)
- **Completed**: All work finished
- **Cancelled**: Work order no longer needed

### Executing Work Orders

#### Pre-Work Review
Before starting any work order:
1. **Read the full description** and requirements
2. **Review safety procedures** and hazards
3. **Check required materials** and tools
4. **Verify personnel assignments** and contact information
5. **Understand the timeline** and deadlines
6. **Note any special instructions** or procedures

#### Step-by-Step Execution
1. **Mark work order as started** when you begin
2. **Follow the task sequence** if provided
3. **Complete required checklists** as you work
4. **Document your progress** with notes and photos
5. **Record time spent** on different aspects of the job
6. **Track material usage** and inventory consumption
7. **Update status** regularly throughout the work

#### Work Order Tasks
Many work orders include specific tasks:
- **Sequential tasks**: Must be completed in order
- **Parallel tasks**: Can be done simultaneously
- **Conditional tasks**: Only required under certain circumstances
- **Recurring tasks**: Repeated multiple times during the job

### Documentation and Reporting

#### Required Documentation
- **Time records**: Accurate time tracking for all work
- **Material usage**: What was consumed, returned, or wasted
- **Checklist completion**: All safety and quality procedures
- **Photos**: Before, during, and after work documentation
- **Issue reports**: Any problems or unexpected findings

#### Adding Photos and Notes
- **Capture relevant images** showing work progress and completion
- **Add descriptive captions** explaining what the photo shows
- **Include notes** about any unusual conditions or findings
- **Document any deviations** from standard procedures

#### Completing Work Orders
When finishing a work order:
1. **Review all requirements** to ensure completion
2. **Complete final checklists** and sign-offs
3. **Submit all documentation** and photos
4. **Update final status** to "Completed"
5. **Add completion notes** summarizing the work performed

### Work Order Collaboration

#### Team Coordination
- **Check team member assignments** and responsibilities
- **Communicate progress** through status updates
- **Share important findings** with relevant team members
- **Coordinate schedules** for multi-person jobs

#### Supervisor Communication
- **Report significant issues** immediately
- **Request clarification** when procedures are unclear
- **Notify of delays** or problems that affect scheduling
- **Submit completed work** for review and approval

## Time Tracking & Timesheets

Accurate time tracking is essential for project management, billing, and compliance. The Shoreline app provides flexible tools for recording and managing your time.

### Understanding Timesheets

#### What are Timesheets?
Timesheets are formal records that collect and organize your time entries for specific periods and purposes:
- **Payroll timesheets**: For salary and overtime calculations
- **Project timesheets**: Tracking time spent on specific projects or work orders
- **Billing timesheets**: For customer billing and cost allocation
- **Compliance timesheets**: Meeting regulatory or contractual requirements

#### Timesheet Components
- **Time period**: The dates covered by the timesheet
- **Personnel**: Who is included (individual or team timesheets)
- **Time entries**: Individual records of work performed
- **Total time**: Sum of all time entries
- **Status**: Current approval stage
- **Comments**: Notes about the timesheet or time period

### Creating Timesheets

#### Timesheet Creation Process
1. **Navigate to Timesheets tab** and tap the + button
2. **Set timesheet criteria**:
- Name/title for the timesheet
- Start and end dates for the period
- Personnel to include (yourself or team members)
- Any specific filters or requirements
3. **Review and create** the timesheet

#### Timesheet Criteria Options
- **Date ranges**: Daily, weekly, monthly, or custom periods
- **Personnel selection**: Individual, team, or department
- **Activity filters**: Specific types of work or projects
- **Location filters**: Work performed at particular sites
- **Work order filters**: Time related to specific jobs

### Managing Time Entries

#### Adding Time to Timesheets
Time entries can be added to timesheets in several ways:
- **Automatic inclusion**: Time entries that match the criteria are automatically added
- **Manual addition**: Select specific time entries to include
- **Bulk operations**: Add or remove multiple entries at once
- **Edit existing entries**: Modify time entries already in the timesheet

#### Time Entry Details
Each time entry includes:
- **Date and duration**: When and how long work was performed
- **Activity**: What work was done
- **Location**: Where the work took place
- **Personnel**: Who performed the work
- **Description**: Details about the work performed
- **Work order reference**: If applicable

#### Editing Time Entries
You can modify time entries when:
- **Timesheet is in draft status**
- **You have appropriate permissions**
- **The timesheet hasn't been approved**
- **Your supervisor has unlocked a rejected timesheet**

### Timesheet Approval Process

#### Submission Process
1. **Review all time entries** for accuracy and completeness
2. **Add timesheet comments** if needed to explain unusual circumstances
3. **Submit for approval** when ready
4. **Monitor approval status** in the timesheet list

#### Approval Workflow
- **Draft**: Timesheet is being prepared
- **Submitted**: Sent to supervisor for review
- **Under Review**: Supervisor is examining the timesheet
- **Approved**: Timesheet has been accepted
- **Rejected**: Timesheet needs correction and resubmission

#### Handling Rejected Timesheets
If your timesheet is rejected:
1. **Review rejection comments** from your supervisor
2. **Request unlock** if the timesheet is locked
3. **Make necessary corrections** to time entries or details
4. **Add explanatory comments** addressing the concerns
5. **Resubmit** for approval

### Time Tracking Best Practices

#### Accurate Time Recording
- **Record time promptly** while details are fresh
- **Be specific** in activity descriptions
- **Include all work time** including travel, setup, and cleanup
- **Note interruptions** and their causes
- **Document overtime** and its justification

#### Common Time Categories
- **Direct work time**: Hands-on task performance
- **Travel time**: Transportation between job sites
- **Setup/breakdown**: Preparing and putting away tools/equipment
- **Meetings**: Team briefings, safety meetings, training
- **Administrative time**: Paperwork, reporting, planning
- **Break time**: Lunch breaks and rest periods
- **Standby time**: Waiting for materials, weather, or instructions

#### Time Entry Tips
- **Use consistent descriptions** for similar activities
- **Include work order numbers** when applicable
- **Note safety incidents** or unusual conditions
- **Record exact start and stop times** when possible
- **Keep personal notes** to help remember details later

## Inventory Management

The inventory system helps you track materials, tools, and equipment throughout their lifecycle from planning to consumption or return.

### Understanding Inventory

#### Types of Inventory
- **Consumables**: Materials used up during work (bolts, grease, cables)
- **Tools**: Equipment returned after use (specialized tools, testing equipment)
- **Spare Parts**: Components replaced during maintenance
- **Safety Equipment**: PPE and safety devices
- **Expendables**: Items with limited use cycles

#### Inventory Information
Each inventory item includes:
- **Item name and description**
- **Current quantity available**
- **Location** (warehouse, vehicle, site)
- **Serial numbers** (for tracked items)
- **Unit of measurement** (pieces, meters, liters)
- **Cost information** (if applicable)
- **Expiration dates** (for time-sensitive items)

### Inventory Transactions

#### Reservation System
Reserve materials in advance for planned work:
- **When to reserve**: Before traveling to job sites
- **Reservation periods**: Specific dates when materials are needed
- **Quantity planning**: How much of each item you'll need
- **Backup planning**: Additional materials for contingencies

#### Pick-Up Process
Collect reserved materials when ready to work:
1. **Review reservation details** and quantities
2. **Physically collect items** from storage location
3. **Confirm quantities** and condition
4. **Record pick-up** in the app with actual quantities taken
5. **Note any issues** with availability or condition

#### Consumption Recording
Track materials used during work:
- **Real-time tracking**: Record usage as work progresses
- **End-of-job recording**: Log all consumption at completion
- **Partial consumption**: Track usage for multi-day jobs
- **Waste recording**: Document any materials damaged or lost

#### Return Process
Return unused materials:
1. **Identify unused items** at job completion
2. **Check condition** and note any damage
3. **Record return quantities** in the app
4. **Return to appropriate location** (warehouse, vehicle, etc.)
5. **Update inventory status** to reflect return

### Bill of Materials (BOM)

#### Understanding BOMs
Bills of Materials list all items needed for specific work orders:
- **Planned quantities**: How much of each item is expected to be needed
- **Item specifications**: Exact part numbers and descriptions
- **Alternatives**: Substitute items if primary items aren't available
- **Priority levels**: Critical vs. nice-to-have items

#### Working with BOMs
1. **Review BOM** before starting work
2. **Reserve required items** from inventory
3. **Confirm availability** of all critical items
4. **Arrange for missing items** before travel to job site
5. **Track actual vs. planned usage** during work

### Inventory Locations

#### Location Types
- **Warehouses**: Central storage facilities
- **Vehicles**: Mobile storage on service trucks
- **Job sites**: Temporary storage at work locations
- **Personal assignment**: Items checked out to individuals

#### Location Tracking
- **Real-time locations**: Current position of inventory items
- **Movement history**: Where items have been over time
- **Transfer records**: When items move between locations
- **Responsibility tracking**: Who has custody of items

### Inventory Planning

#### Pre-Work Planning
- **Review work requirements** and specifications
- **Check inventory availability** for needed items
- **Make reservations** for required materials
- **Identify alternatives** for unavailable items
- **Plan pickup logistics** and timing

#### Quantity Management
- **Estimate usage accurately** to avoid waste or shortages
- **Consider job complexity** and potential complications
- **Include safety margins** for critical items
- **Plan for multi-day jobs** with interim storage needs

## Checklists & Safety Procedures

Checklists ensure that important procedures are followed consistently and safely. They provide step-by-step guidance and create documentation of completed work.

### Understanding Checklists

#### Purpose of Checklists
- **Safety compliance**: Ensure all safety procedures are followed
- **Quality assurance**: Maintain consistent work standards
- **Regulatory compliance**: Meet industry and legal requirements
- **Training tool**: Guide less experienced workers
- **Documentation**: Create records of completed procedures

#### Checklist Types
- **Safety checklists**: Pre-work safety reviews and hazard assessments
- **Quality checklists**: Verification of work standards and specifications
- **Procedure checklists**: Step-by-step guidance for complex tasks
- **Inspection checklists**: Systematic equipment or site examinations
- **Handover checklists**: Transfer of responsibility between shifts or teams

### Working with Checklists

#### Accessing Checklists
Checklists are typically found within work orders:
1. **Open the relevant work order**
2. **Navigate to the Checklists section**
3. **Select the appropriate checklist** for your current task
4. **Review the checklist overview** before starting

#### Checklist Components
- **Checklist title** and purpose
- **Instructions** for completion
- **Individual steps** or check items
- **Required vs. optional** items
- **Completion tracking** with progress indicators

### Completing Checklists

#### Step-by-Step Process
1. **Read the entire checklist** before beginning work
2. **Complete steps in order** unless otherwise specified
3. **Mark each step** as completed when finished
4. **Add required information** (measurements, observations, etc.)
5. **Take required photos** or documentation
6. **Sign digital signatures** where required
7. **Submit completed checklist**

#### Types of Checklist Steps
- **Simple checkmarks**: Yes/No or completed/not completed
- **Text entry**: Descriptions, observations, or notes
- **Numeric entry**: Measurements, quantities, or ratings
- **Photo requirements**: Visual documentation of conditions or work
- **Signature capture**: Digital signatures for approvals or acknowledgments
- **Multiple choice**: Selection from predefined options

#### Required vs. Optional Steps
- **Required steps**: Must be completed to finish the checklist
- **Optional steps**: Completed only when applicable
- **Conditional steps**: Appear based on previous answers
- **Warning steps**: Flag potential safety or quality issues

### Digital Documentation

#### Photo Documentation
- **Before photos**: Conditions prior to work
- **Progress photos**: Work in various stages of completion
- **After photos**: Final results and completed work
- **Issue photos**: Problems or unexpected findings
- **Safety photos**: PPE usage and safety measures

#### Digital Signatures
- **Worker signatures**: Confirmation of work completion
- **Supervisor signatures**: Approval of completed work
- **Client signatures**: Customer acceptance of completed work
- **Witness signatures**: Third-party verification when required

#### Notes and Comments
- **Detailed observations** about conditions or procedures
- **Deviations** from standard procedures
- **Recommendations** for future work
- **Issue descriptions** and resolution steps

### Quality Assurance

#### Verification Steps
Many checklists include verification requirements:
- **Self-verification**: Worker checks their own work
- **Peer verification**: Another qualified worker reviews the work
- **Supervisor verification**: Management approval of completed work
- **Customer verification**: Client sign-off on completed work

#### Documentation Standards
- **Clear photos**: Well-lit, focused images showing relevant details
- **Complete information**: All required fields filled accurately
- **Legible signatures**: Clear, identifiable digital signatures
- **Detailed notes**: Specific, actionable descriptions

## Working Offline

The Shoreline app is designed to work effectively even when you don't have internet connectivity, which is common in remote field locations.

### Offline Capabilities

#### What Works Offline
- **View all downloaded data**: Activities, work orders, timesheets, inventory
- **Create new activities**: Add activities that will sync later
- **Register time entries**: Record work time without internet
- **Complete checklists**: Fill out all checklist steps and requirements
- **Take photos**: Capture images for documentation
- **Update work progress**: Mark tasks and activities as complete
- **Record inventory transactions**: Log material usage and returns
- **Access reference information**: View procedures, contact lists, etc.

#### What Requires Internet
- **Initial app login**: Authentication requires network connection
- **Downloading new work orders**: Fresh assignments need to be retrieved
- **Real-time collaboration**: Immediate sharing with team members
- **Final submission**: Completed work must be uploaded when connected
- **Receiving notifications**: Live alerts and messages
- **Accessing help resources**: Online documentation and support

### Preparing for Offline Work

#### Before Going Offline
1. **Connect to WiFi or cellular** at your base location
2. **Open the app** and let it sync all current data
3. **Review your assignments** for the day or period
4. **Download any additional information** you might need
5. **Check that all work orders** and checklists are available
6. **Verify your schedule** and contact information

#### Data Download Checklist
Ensure you have:
- **All assigned work orders** with complete details
- **Relevant checklists** and procedures
- **Inventory information** for planned work
- **Contact information** for team members and supervisors
- **Maps and location data** if needed
- **Reference materials** and specifications

### Working Offline

#### Managing Offline Data
- **Work normally**: Use all app features as you would online
- **Save frequently**: The app saves your work automatically
- **Note sync status**: Icons show when data hasn't been uploaded yet
- **Continue working**: Don't wait for internet to complete tasks
- **Trust the system**: Your work is safely stored locally

#### Offline Indicators
The app shows your connection status:
- **Green indicators**: Data is synced and current
- **Yellow indicators**: Changes waiting to upload
- **Red indicators**: Connection issues or sync failures
- **Sync icons**: Show when data is being uploaded or downloaded

### Syncing Data

#### Automatic Sync
The app automatically syncs when:
- **Internet connection is restored**
- **You return to a WiFi area**
- **Cellular signal becomes available**
- **You open the app** with connectivity

#### Manual Sync
You can also force a sync:
1. **Go to your Profile tab**
2. **Look for sync options** in settings
3. **Tap "Sync Now"** or similar option
4. **Wait for confirmation** that sync is complete

#### Conflict Resolution
If data conflicts occur (rare):
- **The app will notify you** of conflicts
- **Review conflicting items** carefully
- **Choose the correct version** to keep
- **Server data usually takes priority** for safety

### Offline Best Practices

#### Planning for Offline Work
- **Sync before leaving** connected areas
- **Download extra information** if you might need it
- **Plan your work sequence** to maximize offline efficiency
- **Bring backup procedures** in paper form if critical
- **Inform your team** of your offline periods

#### Data Management
- **Complete work fully** while offline rather than partial updates
- **Take extra photos** since you can't immediately verify upload
- **Write detailed notes** to provide context for later review
- **Keep consistent naming** for photos and documents
- **Save work frequently** even though auto-save is enabled

#### Troubleshooting Offline Issues
If you encounter problems:
- **Restart the app** to refresh local data
- **Check device storage** to ensure space for photos and data
- **Review what you've created offline** before syncing
- **Contact support** if data appears to be lost
- **Keep working** - don't stop because of technical issues

## Notifications & Communication

Stay connected with your team and informed about important updates through the notification system.

### Types of Notifications

#### Work-Related Notifications
- **New work assignments**: When work orders are assigned to you
- **Schedule changes**: Updates to start times or deadlines
- **Urgent work requests**: High-priority assignments requiring immediate attention
- **Work order updates**: Changes to existing assignments
- **Team assignments**: When you're added to or removed from teams

#### Approval Notifications
- **Timesheet approvals**: When your timesheets are approved or rejected
- **Request approvals**: Status updates on requests you've submitted
- **Document approvals**: When submitted documentation is reviewed
- **Override approvals**: When exceptions or special requests are processed

#### System Notifications
- **App updates**: When new versions are available
- **Maintenance windows**: Planned system downtime
- **Security alerts**: Important security-related information
- **Policy updates**: Changes to procedures or requirements

#### Safety Notifications
- **Safety alerts**: Immediate safety concerns or hazards
- **Weather warnings**: Severe weather affecting work areas
- **Emergency notifications**: Critical situations requiring immediate response
- **Safety meeting reminders**: Scheduled safety briefings or training

### Managing Notifications

#### Notification Settings
Control what notifications you receive:
1. **Go to your Profile tab**
2. **Access notification settings**
3. **Choose notification types** you want to receive
4. **Set timing preferences** for different types of alerts
5. **Configure sound and vibration** settings

#### Notification Preferences
- **Immediate notifications**: For urgent or safety-critical information
- **Daily summaries**: Non-urgent updates delivered once per day
- **Weekly summaries**: Routine information compiled weekly
- **No notifications**: For information you prefer to check manually

#### Reading Notifications
- **Tap notification items** to read full details
- **Mark as read** to clear from your notification list
- **Save important notifications** for future reference
- **Delete notifications** you no longer need

### Communication Features

#### In-App Messaging
- **Direct messages**: Communicate with specific team members
- **Group messages**: Participate in team conversations
- **Work order comments**: Add notes visible to all assigned personnel
- **Activity updates**: Share progress and status information

#### Status Updates
Keep your team informed:
- **Work progress**: Update completion percentages and milestones
- **Location updates**: Share your current work location
- **Availability status**: Indicate when you're available or busy
- **Issue reporting**: Communicate problems or delays

#### Contact Information
Access contact details for:
- **Team members**: Direct contact with colleagues
- **Supervisors**: Management and oversight personnel
- **Support staff**: Technical and administrative assistance
- **Emergency contacts**: Safety and security personnel

### Emergency Communications

#### Emergency Procedures
In case of emergencies:
1. **Follow your organization's emergency procedures** first
2. **Use emergency contacts** provided in your profile or work orders
3. **Document the situation** with photos and notes if safe to do so
4. **Report through official channels** as required
5. **Update your status** when safe to prevent search efforts

#### Safety Reporting
Report safety issues through:
- **Immediate phone calls** for urgent situations
- **In-app incident reporting** for documentation
- **Photo documentation** of hazards or problems
- **Follow-up reports** with detailed information

## Frequently Asked Questions

### Getting Started

**Q: I can't log in to the app. What should I do?**
A: First, check your internet connection and verify you're entering the correct workspace URL. If you're still having trouble, contact your IT administrator or supervisor for account verification.

**Q: How do I know if I have the right permissions?**
A: Your permissions are displayed in your Profile tab. If you can't access certain features you need for your work, contact your supervisor to request appropriate permissions.

**Q: The app seems slow or crashes frequently. How can I fix this?**
A: Try restarting the app and your device. If problems persist, check for app updates in your device's app store, and ensure you have adequate storage space on your device.

### Daily Operations

**Q: What happens if I forget to log my time?**
A: You can add time entries retroactively as long as your timesheet is still in draft status. Use the manual time entry feature to record work you performed earlier.

**Q: Can I work on multiple activities at the same time?**
A: Yes, you can switch between activities and log time for each. Be sure to accurately record the time spent on each activity for proper tracking.

**Q: How do I handle work that wasn't planned in advance?**
A: Create a new activity for unplanned work, or add time to an existing general activity category if your organization has one set up for this purpose.

### Work Orders and Tasks

**Q: What if I can't complete a work order as written?**
A: Document the issue in the work order comments, take photos if relevant, and contact your supervisor immediately. Don't skip safety procedures or attempt work beyond your qualifications.

**Q: How do I handle missing materials or tools?**
A: Check the inventory system first to see if items are available at other locations. If materials are truly unavailable, document this in your work order and notify your supervisor.

**Q: Can I modify a checklist if some steps don't apply?**
A: Follow your organization's procedures for checklist modifications. Generally, required steps must be completed or formally exempted through proper channels.

### Inventory and Materials

**Q: What if the actual materials used differ from what was planned?**
A: Record the actual materials consumed in the inventory system. Add notes explaining any significant differences from the planned bill of materials.

**Q: How do I handle damaged or defective materials?**
A: Document the damage with photos, record it in the consumption tracking with notes about the defect, and follow your organization's procedures for reporting defective materials.

**Q: Can I reserve materials for future jobs?**
A: Yes, use the reservation system to set aside materials for upcoming work. Be sure to specify the dates when you'll need the materials.

### Technical Issues

**Q: What happens to my data if I lose internet connection?**
A: Your data is stored locally on your device and will sync automatically when you regain internet connection. Continue working normally while offline.

**Q: How often should I sync my data?**
A: The app syncs automatically when connected to the internet. You can also manually sync from your profile settings if needed.

**Q: What if the app shows old information?**
A: Try manually syncing from your profile settings. If information still appears outdated, restart the app or contact technical support.

### Timesheets and Approvals

**Q: My timesheet was rejected. What do I do now?**
A: Review the rejection comments from your supervisor, make the necessary corrections, and resubmit. If you need to edit a locked timesheet, request that your supervisor unlock it first.

**Q: Can I submit partial timesheets?**
A: This depends on your organization's policies. Some allow partial submissions for review, while others require complete timesheets for the entire period.

**Q: How far back can I add time entries?**
A: This varies by organization policy. Check with your supervisor about time limits for retroactive time entries.

### Safety and Compliance

**Q: What if I notice a safety hazard not covered in the checklist?**
A: Stop work immediately if the hazard presents immediate danger. Document the hazard with photos and notes, report it through proper channels, and don't proceed until the hazard is addressed.

**Q: Do I need to complete every item on every checklist?**
A: Required items must be completed unless formally exempted. Optional items should be completed when applicable. If you're unsure about any item, consult your supervisor.

**Q: What if weather conditions make work unsafe?**
A: Follow your organization's weather policies. Document the conditions, update your work status, and contact your supervisor. Safety always takes priority over schedule.

### Support and Help

**Q: Who do I contact for technical problems with the app?**
A: Contact your organization's IT support team first. They can help with common issues and escalate to the app development team if necessary.

**Q: How can I suggest improvements to the app?**
A: Most organizations have feedback channels through the app or through your supervisor. Document your suggestions clearly with examples of how they would improve your work.

**Q: Where can I find training materials for the app?**
A: Check your Profile tab for links to training resources, or contact your supervisor about available training programs.

Remember: When in doubt, ask! Your supervisor and colleagues are valuable resources for learning how to use the app effectively in your specific work environment.